FAQ

In our Frequently Asked Questions section we have divided it into product types.

Please choose the relevant section you are interested in:

Curtain Poles & Tracks
Bay Curtain Poles & Tracks
VELUX Blinds
Blinds
Silent Gliss Autoglide
Fabrics
Wallpaper

VAT Exemption

We are a UK retailer and all purchases from our web site are subject to VAT at UK rates. All prices shown include this amount.

We get occasional requests from customers in the Channel Islands asking us to sell to them VAT free. The Channel Islands are not a part of the EC, and although it is possible for a UK business to ship to the Channel Islands excluding VAT, it is required that they obtain and keep proof of export so as not to be charged VAT by UK Customs. This process currently involves significant additional costs, and hence we are unable to offer VAT free sales at this time.